Outsourcing with a global provider such as EDICOM

Outsourcing technological resources and activities that are not part of a company's core business aims to reduce costs by engaging external services provided by dedicated professionals who take on specific responsibilities on behalf of the contracting company.

By outsourcing the technological resources associated with your B2B and B2G communications platform, the onboarding process of your trading partners, and the management procedures required for their maintenance to a global provider like EDICOM, you can ensure optimal performance of your platform.

Maximize the benefits of EDICOM's suite of solutions, such as EDI, electronic invoicing, or VAT compliance, by outsourcing their management to our specialized technicians.

Dedicated technicians

Dedicated technicians

Ongoing onboarding, maintenance, administration, and configuration. Your company has dedicated teams of administrators who provide continuous support for your partners and manage their maintenance on the platform.

Cloud technology

Cloud technology

Hardware, software, and maintenance activities are performed in a Data Processing Center (DPC) managed by EDICOM, which users can access through various connectivity services.

Service level guarantee

Service level guarantee

Uninterrupted access and minimum response times for queries and incidents, in accordance with EDICOM's Service Level Agreement (SLA), which guarantees 99.9% service availability, among other aspects.

 

Advantages of outsourcing your project to EDICOM

Optimizing Management

Focus on critical competencies rather than routine system operations or onboarding new business partners.

Scalability of Your Platform

Enhance performance by quickly aligning your systems with the communication demands of your business.

Cost Reduction

Minimize training periods and costs associated with qualified personnel, as well as the technological infrastructure needed to support your B2B and B2G solutions.

Accelerating Digital Transformation

Speed up the transition to new technologies while managing costs and mitigating risks.

Qualified Personnel

Access specialized engineers who receive ongoing training focused on technological changes that directly impact the updating of your platform.

Security and Confidentiality

The data managed by our platform is subject to strict controls based on the highest international information security certifications.

 

 

Delegated Management of Your Platform

A specialized EDICOM technician acts as your dedicated operator, resolves all alarms produced in your platform, promptly notifying the customer of incidents and measures taken to keep your solution always up to date and operational.

Service Operation

  • System administration and monitoring

  • Control of data availability

  • Incident resolution

  • Electronic invoicing (certificate management, platform configuration, partner testing)

  • Management of connectivity with Value Added Networks

  • Accurate information exchange with internal and external partners

  • Global maintenance of the installation

Partner Management

  • Updating the partner database on your platform

  • Onboarding e-invoicing clients (certificate uploads, agenda configuration, communication and format testing, etc.)

  • Platform adaptation

  • Reviewing interfaces and specifying changes to promote improvements (this does not include developing modifications or new interfaces)

  • Testing message exchanges leading to the implementation of new EDI message exchanges (new partners, new messages)

Monitoring

  • Validating connections with your EDI partners

  • Analyzing documents with excessive delays in the transfer process

  • Identifying potential incidents due to delays in document reception

  • Confirming the successful delivery of all sent documents

  • Ensuring the correct processing of all received documents for integration into the client's ERP

Supplier EDI Onboarding

Incorporate as many partners as possible into your B2B communications project in the shortest time.

Outsource to EDICOM the necessary steps to inform and onboard your partner community regarding your EDI integration process.

EDICOM will actively provide your partner network with the details they need on formats or communication protocols and support them in any tasks required for immediate integration with your electronic data interchange solution.

Speed of Incorporation

Enable as many partners as possible to exchange EDI messages with you in the shortest time.

Minimal Staff Dedication

Leverage EDICOM's specialized team so your staff can focus on growing your business.

Increased EDI Profitability

Save costs and time by rapidly incorporating multiple suppliers into your EDI communications.

Collaborative Tools

EDICOMOnboardingWebTool is designed to maintain a continuous flow of communication with the onboarding project promoter, expediting the integration of suppliers and other partners into the Electronic Data Interchange platform.

Planning

Planning

Project organization, partner segmentation, phases, and definition of actions.

Technological Status

Technological Status

Gathering information about the technological status of partners.

Reports

Reports

Periodic reports and access to details of the steps taken with your partner community through EDICOMOnboardingWebTool, including:

Partners with a solution

Partners with a solution

Integration testing with your platform and support for partners during the testing phase.

Partners without a solution

Partners without a solution

Information about the project, delivery of documentation, and integration possibilities with your platform.

Implementation

Implementation

Onboarding of partners integrated into the platform after connectivity tests.

Maintenance of Integration Flows

This is a critical service to ensure the scalability of your data integration platform over time.

This service requires EDICOM to take an active role, anticipating the changes and evolutions to be implemented in your solution each time there are changes or evolutions in the documents to be exchanged with your partners.

 

What do we mean by integration flow?

An integration flow includes all documents that are part of a key transaction.

For example, you could issue various types and versions of invoices through our platform (EDIFACT, X12, UBL, FacturaE, FatturaPA, CFDI, etc.).

While you might deploy multiple messages, they are all associated with a single integration flow—specifically, the one with invoices.

 

Tomorrow, it may be necessary to implement a change in the standard invoice in Mexico due to the release of a new version of the XML schema. Alternatively, a customer might decide to modify your EDI guide by requiring you to include a new data element in the EDIFACT schema that you send them. EDICOM will take responsibility for monitoring these changes and applying them immediately in our solution each time a modification occurs. This ensures that your data integration platform remains permanently up to date, guaranteeing that your key documents reach their intended recipients. It is the best assurance for the uninterrupted operation of your business.

We’ve used invoices as an example because they are straightforward, but the integration flow maintenance service affects more transactions, such as purchase orders. Just as it’s critical to send invoices, it’s equally important to ensure timely receipt of purchase orders from various customers, which may be sent in multiple formats that, like invoices, must evolve and adapt to new requirements.

EDICOM classifies integration flows as critical or optional. The "critical" flows included in your communications project will, by default, be covered by this service. Additionally, you can request the inclusion of the Integration Flow Maintenance Service for other processes that may not be classified as critical but could be significant for you.

  • Developing data integration proposals tailored to the features of widely used ERPs: SAP-Idoc, plain text structures, XML, etc.
  • Designing flows for constructing multi-standard data structures and/or integrating incoming documents into the customer's back office.
  • Conducting delivery, reception, and integration tests prior to production to verify the correct integration of documents with the customer's internal management system.
  • Maintaining flows to adapt to modifications that a data structure may undergo or to changes implemented by the main receivers in their EDI guides.

Integral Partner Management (IPM)

Through IPM (Integral Partner Management), we provide you with a dedicated management team that interacts with your customers and suppliers, offering the support they need for incident resolution, testing, and configuring new communication protocols. The team operates as your own EDI Administrator Group, allowing you to fully delegate the management of your communications solution.

Dedicated Telephone

Dedicated Telephone

Provision of a dedicated phone line for the exclusive attention of the partner community.

Incident Support

Incident Support

Ongoing assistance to partners for resolving issues in message exchanges (misconfigured messages, communication failures, missing mandatory fields, etc.).

Connecting New Partners

Connecting New Partners

Constant management of tasks and tests to formalize integration with new partners.

Formats and Reception Standards

Formats and Reception Standards

Communicating specifications regarding message formats and particulars to the partners.

EDI User Guides

EDI User Guides

Maintaining and disseminating EDI guidelines for message generation according to your needs.

Communications Management

Communications Management

Addressing communication protocols (networks, point-to-point connections, web services, etc.).

Shipping and Receiving Tests

Shipping and Receiving Tests

Testing for sending and receiving messages, along with reporting on the success or failure of these tests.

Error and Incident Management

Error and Incident Management

Troubleshooting support for: (misconfigured messages, communication failures, etc.)

Integration of New Messages

Integration of New Messages

Sharing of information on new documents and conducting tests with the involved partners.

Global Technology Platform

EDICOM develops complex data integration projects with an international scope based on three fundamental pillars:

  • Maximum Specialization: We focus exclusively on data integration.
  • High-Performance Technological Infrastructure: Developed in-house and constantly revised to adapt to evolving technical requirements.
  • Active Knowledge Management: Anticipating changes and adapting our services to meet market demands, customer needs, and evolving tax regulations in any country where your company operates.

With this approach, companies relying on our electronic solutions can centralize the flow of their tax, commercial, or logistics transactions under a single global technology platform managed in SaaS mode, optimized by EDICOM’s technicians.

  • Specialized consultants who are experts in various industries and countries, ready to address your inquiries.

  • Outsourcing of the processes associated with your B2B e-commerce platform.

  • Multilingual support in 7 languages: English, Spanish, French, Italian, Portuguese, German, and Dutch.

We Guarantee the Quality of Our Service

EDICOM contractually commits to maintaining high-quality standards in service provision and 24/7 availability of technological solutions for our clients. The scope of our service level is outlined in our SLA (Service Level Agreement) and is based on three key variables::

  • Availability of the EDICOM platform, 24/7.

  • Timely resolution of incidents based on their criticality.

  • Constant updating of the software versions for the products you have contracted.

To Whom Do We Direct Our Management Services?

Any customer who has contracted one of our advanced data integration solutions can benefit from our Managed Services. Whether your company handles millions of message exchanges or processes just a few hundred, EDICOM Managed Services can scale to match the complexity of your B2B2G communications platform. Below are some management examples based on the type of solution.

Electronic Invoices

  • Monitoring for continuous connectivity with the invoice reception points of each administration.

  • Management of partner registration and removal for your B2B or B2G communications.

  • Loading and maintenance of the electronic certificates required for electronic signature applications.

  • Analysis of updates to the electronic invoicing schemes mandated by the authorities.

  • Incident management for errors in the invoice file.

VAT Compliance

  • Monitoring communications with the Tax Administration of each country.

  • Analysis of updates to the tax declaration schemes issued by the authorities.

  • Management of errors following data file validation.

  • Loading and maintenance of the electronic certificates required for electronic signatures or time stamps mandated by the administration.

  • Confirmation of file delivery to the tax administration.

Integration Platform as a Service

  • Designing the key performance indicators needed to monitor your platform.

  • Managing and addressing "system alerts" such as connector crashes, failed integration processes, and interrupted workflows.

  • Configuring and monitoring customized alerts for key processes, message transmission rates, volumes, and more.

  • Conducting ongoing analysis of the platform and delivering reports with optimization recommendations.

  • Administering and maintaining the API repository of connectors for both in-house and third-party applications.

Development Services

Are you ready to take your communications solution to the next level? In addition to managing services for your electronic data interchange platform, we offer a portfolio of development solutions designed to accelerate the integration of your EDI solutions with all your partners.

Send us your contact details and we’ll get back to you right away.

Contact one of our specialists for answers to all of your questions about our data integration solutions.

Let’s talk!

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