Additional Value Added Services for your B2B Platform
EDICOM's suite of B2B & B2G solutions is rounded out with support, monitoring and incident resolution services with contractually guaranteed Service Level Agreement (SLAs).
EDICOM's Formula for Success: Technology + Monitoring + Support
EDICOM has a powerful technological platform for B2B & B2G data communications that operates in SaaS mode, with uninterrupted operation that is guaranteed in our SLAs. Our commitment to constant monitoring includes the coverage and assistance which all of our clients are entitled to receive from the moment they choose any of our solutions (EDI, Electronic Invoicing, VAT Compliance, Trust Services, etc).
EDICOM is by definition a Technology Services Provider. As such, our philosophy is based on accompanying, monitoring and quickly and efficiently responding to any incident or need for platform optimization our customers may experience.
Outsourcing Service for Data Structure Maintenance
EDICOM's engineers, who are highly specialized in the development of data transformation systems, can adapt your electronic transactions to any standard required by your commercial partners and integrate them with your Internal Management System or ERP.
Their knowledge and specialization, combined with the fact that they work in close coordination with all other areas of the company means that they are able to develop and manage any type of data structure transformation, ranging from the simplest to the most complex documents in any standard or even "proprietary" formats, with advanced electronic signature and data encryption systems.
Workflow integration maintenance services offered by EDICOM.
100% Service: Before, During and After the Project
All of our technological solutions come with access to our International Support Center. Support throughout the project is guaranteed, from definition to implementation and specialized technical support afterwards.
Our team of experts is responsible for continuously monitoring and surveilling the resources allocated to clients on the EDICOM B2B communication platform.
At the same time, the 24x7 International Support Center works with clients who require a 24x7 help desk. In this case, the service includes a team of qualified technicians who are in charge of monitoring the critical and specific processes of your solution. Permanent lines of communication are available to the client to report incidents at any time of the day.
SLA | Service Level Agreement
With our Service Level Agreements, we assume a contractual commitment regarding the services to be rendered by EDICOM, guaranteeing the availability of the technological solutions and the quality of incident resolution.