EDICOM Managed Services
We are specialists in EDI, tax compliance, and application integration.
While we may not know the specifics of your business, we do know how to integrate it with your customers, suppliers, and logistics operators. We can also connect your applications with the tax administrations in all the countries where you operate, which is crucial when issuing electronic invoices anywhere in the world.
You can choose to allocate your time and resources to managing your EDI or e-invoicing solutions.
Or you can delegate these tasks to us.
If you do, you can focus on scaling and growing your business.
We will ensure the continuous operation of your transactions by facilitating the exchange of your purchase orders, shipping notices, invoices, and tax reports with all your partners.
Want to know how?
This page provides more detailed information.
Outsourcing with a global provider such as EDICOM
Outsourcing technological resources and activities that are not part of a company's core business aims to reduce costs by engaging external services provided by dedicated professionals who take on specific responsibilities on behalf of the contracting company.
By outsourcing the technological resources associated with your B2B and B2G communications platform, the onboarding process of your trading partners, and the management procedures required for their maintenance to a global provider like EDICOM, you can ensure optimal performance of your platform.
Maximize the benefits of EDICOM's suite of solutions, such as EDI, electronic invoicing, or VAT compliance, by outsourcing their management to our specialized technicians.
Advantages of outsourcing your project to EDICOM
Optimizing Management
Focus on critical competencies rather than routine system operations or onboarding new business partners.
Scalability of Your Platform
Enhance performance by quickly aligning your systems with the communication demands of your business.
Cost Reduction
Minimize training periods and costs associated with qualified personnel, as well as the technological infrastructure needed to support your B2B and B2G solutions.
Accelerating Digital Transformation
Speed up the transition to new technologies while managing costs and mitigating risks.
Qualified Personnel
Access specialized engineers who receive ongoing training focused on technological changes that directly impact the updating of your platform.
Security and Confidentiality
The data managed by our platform is subject to strict controls based on the highest international information security certifications.
Delegated Management of Your Platform
EDICOM Managed Services provides comprehensive outsourcing of technical resources and management activities, clearly defined within a Service Level Agreement (SLA). As part of this agreement, EDICOM carries out essential tasks such as scheduled hardware and so ware maintenance, proactive log monitoring, error resolution, regular configuration updates, and meticulous database management—ensuring optimal performance, reliability, and security of your platform.
EDICOM Managed Services goes beyond standard SLA commitments, delivering a comprehensive solution for managing your EDI, integration flows, and compliance needs, allowing you to focus on your core business objectives
Service Operation
System administration and monitoring
Control of data availability
Incident resolution
Electronic invoicing (certificate management, platform configuration, partner testing)
Management of connectivity with Value Added Networks
Accurate information exchange with internal and external partners
Global maintenance of the installation
Monitoring
Validating connections with your EDI partners
Analyzing documents with excessive delays in the transfer process
Identifying potential incidents due to delays in document reception
Confirming the successful delivery of all sent documents
Ensuring the correct processing of all received documents for integration into the client's ERP
Partner Management
Updating the partner database on your platform
Onboarding e-invoicing clients (certificate uploads, agenda configuration, communication and format testing, etc.)
Platform adaptation
Reviewing interfaces and specifying changes to promote improvements (this does not include developing modifications or new interfaces)
Testing message exchanges leading to the implementation of new EDI message exchanges (new partners, new messages)
Compliance and Fiscal Management
Ongoing transaction monitoring to ensure full compliance with local and international fiscal regulations.
Secure management and archiving electronic invoices and compliance-related documentation.
Proactive platform adjustments in response to evolving regulatory requirements, to mitigate compliance risks.
Ongoing improvement of connectivity with global tax authorities, with timely configuration updates to reflect changes in tax authority web services or protocols.
Comparative Advantanges
Compliance Monitoring
Internal Management
Requires constant manual oversight.
EDICOM Managed Services
Proactive and automated
compliance.
Incident Resolution
Internal Management
Dependent on internal IT resources
EDICOM Managed Services
24/7 dedicated specialist support
Partner Integration
Internal Management
Slow, manual setup process.
EDICOM Managed Services
Fast, efficient, expert-led onboarding.
To Whom Do We Direct Our Management Services?
Any customer who has contracted one of our advanced data integration solutions can benefit from our Managed Services. Whether your company handles millions of message exchanges or processes just a few hundred, EDICOM Managed Services can scale to match the complexity of your B2B2G communications platform. Below are some management examples based on the type of solution.
Electronic Invoices
Monitoring for continuous connectivity with the invoice reception points of each administration.
Management of partner registration and removal for your B2B or B2G communications.
Loading and maintenance of the electronic certificates required for electronic signature applications.
Analysis of updates to the electronic invoicing schemes mandated by the authorities.
Incident management for errors in the invoice file.
VAT Compliance
Monitoring communications with the Tax Administration of each country.
Analysis of updates to the tax declaration schemes issued by the authorities.
Management of errors following data file validation.
Loading and maintenance of the electronic certificates required for electronic signatures or time stamps mandated by the administration.
Confirmation of file delivery to the tax administration.
Integration Platform as a Service
Designing the key performance indicators needed to monitor your platform.
Managing and addressing "system alerts" such as connector crashes, failed integration processes, and interrupted workflows.
Configuring and monitoring customized alerts for key processes, message transmission rates, volumes, and more.
Conducting ongoing analysis of the platform and delivering reports with optimization recommendations.
Administering and maintaining the API repository of connectors for both in-house and third-party applications.
Global Technology Platform
EDICOM develops complex data integration projects with an international scope based on three fundamental pillars:
- Maximum Specialization: We focus exclusively on data integration.
- High-Performance Technological Infrastructure: Developed in-house and constantly revised to adapt to evolving technical requirements.
- Active Knowledge Management: Anticipating changes and adapting our services to meet market demands, customer needs, and evolving tax regulations in any country where your company operates.
With this approach, companies relying on our electronic solutions can centralize the flow of their tax, commercial, or logistics transactions under a single global technology platform managed in SaaS mode, optimized by EDICOM’s technicians.
Specialized consultants who are experts in various industries and countries, ready to address your inquiries.
Outsourcing of the processes associated with your B2B e-commerce platform.
Multilingual support in 7 languages: English, Spanish, French, Italian, Portuguese, German, and Dutch.
We Guarantee the Quality of Our Service
EDICOM contractually commits to maintaining high-quality standards in service provision and 24/7 availability of technological solutions for our clients. The scope of our service level is outlined in our SLA (Service Level Agreement) and is based on three key variables:
Availability of the EDICOM platform, 24/7.
Timely resolution of incidents based on their criticality.
Constant updating of the software versions for the products you have contracted.
One Platform. Endless Solutions.
Contact our specialists to answer all your questions about adapting your business to any EDI, e-invoicing and tax reporting system worldwide.
Proprietary SaaS solutions
International customer support service
99.9% guaranteed availability
Managed services
International certifications and standards
Flow maintenance and integration services
Let's talk!
