Contact us by Phone, E-mail or Our Website
When you implement an EDICOM technology solution, it includes access to our international User Support Center, a service you can reach by phone from any of the countries where EDICOM operates.
The goal of our User Support Center is to offer you maximum efficiency, with minimum response times thanks to the ability of our specialists to resolve incidents in real time.
Access EDICOM's User Support Center
Find information here on the different ways of accessing the support offered by EDICOM and our recommendations and requirements for using the service and receiving a quick response.
The preferential service is staffed by professionals who have proven experience managing, maintaining and assisting with complex installations in all sectors.
Features of EDICOM's Preferential Service
High Availability Service
The high-availability service offers 24-hour, around-the-clock support staffed by a team of professionals who monitor and analyze the performance of the solutions.
Features of the High Availability Service
SLA | Service Level Agreement
EDICOM's technology infrastructure is available 24 hours a day, 7 days a week. Availability is understood as the ability to access the service by anyone who needs to, regardless of the speed or pace at which it is subsequently provided. This availability is measured on a monthly basis.
We sign service level agreements with our customers to guarantee compliance with three variables.